Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. What is the viagogo complaint handling process?
We are not involved in the actual transactions between Buyers and Sellers.
viagogo - Buy & Sell Concert, Sport & Theatre Tickets 4.2 Stolen Property. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. We will not allow You to buy or sell tickets before You have registered with Us. Australian Competition and Consumer Commission (ACCC). You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.
According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. When listing seated tickets, all tickets in the same listing must be consecutive seats. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 6.7 Third Party Information. you might incur adebt to the Commonwealth. If you dont know the location of the office processing your application, send the completed form to your. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct..
Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. ASK FOR A REFUND FROM THE RESELLER.
How do I get a refund from Viagogo? - Consumer NZ Form 1424 - Refund request. Viagogo said in a statement that it offered a high standard of. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). About this app. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. They may do that if you make a fraudulent claim. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified.
Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 2.15 Claims under the viagogo Guarantee. It also failed to adequately disclose to consumers that it was not a primary ticket seller. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund).
Think you've been ripped off? Claire Turnham's self-help guide for 4. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Ticket listings are a representation of actual seat location.
ACCC orders ticket reseller Viagogo to pay $7m fine for misleading To register, You must provide your real name, address, phone number, and email address. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Invalid tickets are defined as anything where buyers are refused entry. You may have to fill in a Dispute Claim Form. You may only use the Services if You can legally enter into and form binding contracts. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages.
Viagogo to pay $7 million for misleading consumers | ACCC viagogo AG is registered in Switzerland, Company No. For more information check the Skilling Australians Fund Levy information at
Additional information can be found in our FAQs and on the ticket details pages. -Discover the hottest events in your area. 2.9 a) Exception to Sellers Obligation to Confirm. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. 6.4 Release. Customer offered $500 to take down negative Google review. Ticket-holders to postponed events will be able. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Viagogo DO NOT refund and are not contactable. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. 6.11 Permitted use. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 3.3 Laws and Regulations. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale.
Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Provide documentary evidence with your request to support your claim. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. 6.5 Tax Indemnity. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Checked for accuracy by our qualified fact-checkers and verifiers. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Received just 2 days before the concert transfered from someone via ticketmaster! 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. During this time, the Site will be temporarily unavailable. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. The action you just performed triggered the security solution. Just as before, when you make a ticket selection, the clock starts ticking. After you raised a dispute did paypal stop or refund deduction from card? FILE A DISPUTE WITH YOUR BANK. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. This website is using a security service to protect itself from online attacks. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We will also add sales or value added tax on our fees as applicable. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing.
Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot 3. the price it is sold for on the primary market). This does not prevent us from varying these terms without reference to them. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link.
viagogo Reviews | Read Customer Service Reviews of www.viagogo.com According to the consumer group Which?, Viagogo's terms and conditions say . Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Why do my tickets have someone elses name on them? "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. You are on a Viagogo website. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. After multiple emails to Viagogo, Kent has been refunded $280. It didn't. Until recently, the final cost price of a ticket . The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers.
Viagogo 'refusing to refund fans' for gigs cancelled in pandemic -Skip the queue - buy your tickets in just two taps. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 7.1 Ownership of Intellectual Property. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. They can't be trusted. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5.
viagogo - Buy & Sell Concert, Sport & Theater Tickets Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments.
Viagogo denies withholding refunds for gigs hit by coronavirus Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). And I had to chase for my tickets. If this is also unsuccessful We will not offer a refund. You also agree not to separately contact the Buyer at any time for any reason. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 2.13 Ticket Information. To request a refund: From the actions menu, select the 'Request Refund' option. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four.
Warning issued about Viagogo after claims four Wiggles tickets - 9News 1.1 Introduction. viagogo is a global online platform for live sport, music and entertainment tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. THEY ARE SCAMMER! Each refund request must be individually assessed under the relevant legal authority or administrative rules.. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 5.2 Violations, Termination and Suspension. 2.
viagogo is rated "Bad" with 1.3 / 5 on Trustpilot You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Here are our four CHOICE tips for safe ticket buying. Further information can be found at
Find out more about fact-checking at CHOICE. And we're hardly the only ones who have a gripe with the company. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Also, buyers only pay once they have been to the event and had no issues. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. If you need to buy second-hand, know the risks. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website.
Viagogo Refund Policy MoneySavingExpert Forum If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. [It was like getting] blood from a stone.". Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Provide lots of information and make a claim for a refund. 1. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 2.10 Collecting Payment. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. The company has been the target of customer complaints, industry backlash and court action overseas. There are an increasing number of unauthorised ticket resellers operating online. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. (The final Australian dollar price for our two tickets was $445.). "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said.
Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Buying tickets to events | ACCC - Australian Competition and Consumer Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. 2.1 Requirements. 2.4 Listing. Mr Sims said many consumers were caught out by the "extraordinarily high" fees.
Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes What are the viagogo Terms and Conditions? 2.2 Registration. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site.
viagogo - Buy & Sell Concert, Sport & Theatre Tickets Stay informed. 6.10 Notices. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets.
When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . It has been fined in Italy and . By using our Site, You agree to accept this Agreement. If tickets are not consecutive, then the Seller must create a separate listing. Your IP: This charge is in addition to the amount originally paid for the tickets.
Read Customer Service Reviews of www.viagogo.com/au - Trustpilot
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