If you have any additional questions, we encourage you to reach out to our online support team on social media. ColPhorbin 1 yr. ago Call and ask what the service charge is before buying. Save. Also, VividSeats says all orders are 100% . 10.1K Ratings. I tried calling two hours before my event as the tickets never arrived. The agent will be able to grant you a refund if your scheduled event has been canceled. The site didn't show the total of $632.10 until after I purchased the tickets. 3 for $533.58. Full refund and apology for lack of ticket delivery. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. 3 for $533.58. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Vivid Seats is a trusted and reliable way to buy and sell tickets. Business Profile for Vivid Seats LLC - Better Business Bureau Vivid Seats is as legit as ticketing sites come. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. greenthumb47 , 2022-08-02. Is this your company? That clearly didn't happen bc I received NO TICKETS! VividSeats.com = Robbery!!! | Los Angeles - Yelp Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Ratings and Reviews 4.6 out of 5. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Looking for the best way to buy and sell mobile tickets? This was an absolute nightmare. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I purchased tickets through you company for the September 11, 2022 Rodeo. Scammed!!! Vivid Seats has 450 employees. Cancellation Policy : Vivid Seats Customer Support Unsubscribe easily. Vivid Seats ranks 30th among Tickets sites. For further help, send us a direct message. From over pricing. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. We have a 100% Buyer Guarantee. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. They are aware of this issue. I then twitted Customer Service and again advised these were upgrade. I called Vividseats and was told there was nothing they could do. Reliable & Rewarding Tickets. I asked to print the tickets for my group but was told I had to use the electronic system. Beware. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] He'll be heartbroken. 2023 Trustpilot, Inc. All rights reserved. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Well start sending you the news you need delivered straight to you. This Yelper's account has been closed. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. says they have a no refund policy unless the event is cancelled. It is a safe and secure process. Absolute worst customer service ever. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com 2. 1,560 talking about this. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. A. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. "We have currently put them on 'No Rating' while they investigate the complaints and . . Vivid seats has been getting scammy lately. Support : Vivid Seats Customer Support We encourage you to reach our to our online support team by sending us DM on social media. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Patient, reassuring, and kind -- why I will use this entity again! Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats Very deceptive and unfair marketing. Copyright 2022 Consumers Unified LLC. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings 10.1K Ratings. Never again. On 02/16/2023, I bought two concert tickets. We invite you to reach out to our online support team by social media. I have knee issues so very kind to help so we don't walk far. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. No refund offered!! I thought Vivid was a pr0n company. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Never again. All I got was a run around, excuses, and finally no response what so ever. They can see this but they refused to issue a refund. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I feel that you overcharged me. This complaint was posted by a verified customer. Vivid seats are scammers. Its not final unless I had the tickets available which I didnt. He reassured me of any concerns I had and was very patient with me. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Thanks Vivid Seats. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Working at Vivid Seats: 108 Reviews | Indeed.com We would like the opportunity to turn this around for you. Vivid Seats' email and phones were not responding to many numerous requests. This is absurd! The office is amazing. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Group tickets DO NOT need to have electronic tickets. Date of experience: 26 February 2023. The event was then rescheduled for July of 2021and then cancelled again. Is Vivid Seats Legit? Review, Comparison & Alternatives It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Vivid seats scammed me : r/Scams - reddit you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. The issue was they didnt have the tickets, but had 2 close by. Claim your listing for free to respond to reviews, update your profile and manage your listing. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I want my $1,500 back in my bank account. Thank you for sharing your feedback, Gregory. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. We would like to look further into this for you. Top 2,652 Vivid Seats Reviews - ConsumerAffairs Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. The seller sets the ticket price. We also confirm that your tickets are general admission. If you have any questions about the refund process, feel free to reach out to our Customer Service. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Finally got my tickets and had a great time speaking to the very helpful gentleman. Received a correct order confirmation but when the tickets came in they moved me to a different section. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! UNLV Rebels at Utah State Aggies 2x Football Tickets. Crooks. The moment you hit submit, they have your money and will not refund. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Sometimes the choice seems insufficient to customers. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Avoid purchasing thru Vivid at all cost. We value your privacy. It offers a 100%. We were given multiple different messages from Vivid seats regarding the tickets. Lots of filter options to narrow down events. We value your privacy. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Takes no accountability for a time glitch that had us go to a show at the wrong time. I bought 3 with the insurance. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Explain your situation and why you wish to receive a refund. The tickets were shown as $ 264. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! When I got to the rodeo they couldn't find my ticket so I had to get a new one! I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I never received my tickets but was charged for them. He was very polite, professional, kind, and made the process very easy! Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Definitely recommend. If there is more I will do that as well lost time and money. Is SeatGeek Legit? What are "Email Delivery" and "Instant Download" tickets? Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. I have read many many complaints about the 'fake' guarantees. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Over 100 million tickets sold. 5.5 Total Score. Complaint about Vivid Seats? File now, we help resolve it! Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I complained and they advised these were upgrade tickets and no refund would be issued. and their online chat system is useless. Showed up after start of game and lot was closed. I spoke with Carlos A over the phone to purchase my tickets. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Refund of ticket price. No issues at all, would use them again. We spent $700 and had our experience ruined for really no good reason. They won't refund me or get me two tickets together. The insurance was $65.82. In one order, my tickets arrived via email within an hour or so. and go to stub hub and . Unsubscribe easily. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! The second time was one of my worst experiences trying to buy event tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Desired outcome: + the only ticket rewards program around. Very helpful indeed! Can I exchange my tickets for a different quantity, or for tickets to another date or event? He said I should post the tickets for sale. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Had rented a room just for this event. Claim it and get a lot of features. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I ordered premium tickets for the orchestra section. Our content is intended to be used for general information purposes only. Find out how we combat fake reviews. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. They refuse to give a refund due to sending the tickets prior to showtime. Vivid Seats | Event Tickets - Apps on Google Play Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Vivid Seats provided fraudulent tickets to me. Vivid Seats Culture | Comparably Absolutely disgusting. Here are 8 tips for writing great reviews. Never again. Ordered tickets for Gary Allan concert last September. Spent all week leading up to the event trying to call only to get the worst support ever. Conveniently buy and. Report as inappropriate. I suggest never doing business with them. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. First time using Vivid Seats to get tickets. We assure that you and your partner will be able to sit together. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Companies can ask for reviews via automatic invitations. Vivid seats is horrible. We also ensure all reviews are published without moderation. Get buying tips about Ticket Websites delivered to your inbox. Providing an exceptional buying experience is something we want all of our fans to experience. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I do expect a responce and an apology for this overcharge. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Please refund me the differance between what you charged me and what the tickets actually cost. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Never received tickets or a refund let alone even an apology. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Paid $160 for a single ticket for a show that was rescheduled (twice). Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews 5 Weeks later changed their policy!!! I am very disappointed in not being able to attend the show. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Share your photos and videos with others to prove the truth of your words. Overall, my experience was very positive. For 2 and now the event is selling them for 25$$$!!! Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. This will surely increase the credibility of your complaint. The third party did not send us the electronic tickets. One can only hope these ticket monopolies will be better regulated in the near future. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. To sell tickets, they must meet Vivid Seats requirements. I tried not to trip thinking I could sell them forward. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Desired outcome: Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. If I purchase both sets, will the seats be together? They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I don't expect they are willing to give an apology. IE, Hundreds of people are standing in front of you. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I purchased tickets well in advance and the tickets weren't cheap. Full refund and apology for lack of ticket delivery. I did not get what I paid for. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Please Refund at least $1000. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Vivid Seats is an independently owned and operated online marketplace. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase.
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