Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. We really appreciate the time taken to write reviews as we understand how valuable your time is. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Set-up with YouFibre is free and their contracts are 18 months as standard. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Had an issue due to an upgrade on the system. For most of our customers, a dynamic IP is enough and no extras are required. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Please select the router you're using: Need to speak to us? Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. This website uses the TMDb API but is not endorsed or certified by TMDb. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Companies can ask for reviews via automatic invitations. We order our comparison tables by price or feature and As such, YouFibre provides a Complaints Code of Practice for complaints. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. We may transfer our rights and obligations under this Contract to another organisation. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Their offerings are simple and generously priced. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. We will let you know if the change is possible. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. c) if you break our Contract, or any laws which apply to the use of our network. So will be cancelling my contract. never by referral revenue. JavaScript is disabled. Thank you again for your kind review. 19.10 Complaints. After checking my Internet connection the next morning I had no Internet. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Currently running at 811Mbps which is fast but not what I'm paying for. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. 8.6 If there is a fault on the wider network. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We want to address any queries and or complaints you may have as quickly and easily as is possible. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Inst. YouFibre. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Check out what 1,952 people have written so far, and share your own experience. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Registered number: 05628680. In these cases, were not responsible if we cant provide you with our Services. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 13.1 We may end the Contract if you break it. You may not sell or agree to transfer the internet address to any person. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. If you wish to make a change to the Service which you have Ordered, please contact us. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. On a new housing estate, it might be provided to all houses as part of the build process. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. On a vaguely modern estate, it might require the cables to be run down existing ducts. Suggested companies are based on peoples browsing tendencies. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. YouFibre provide the eero Pro 6 to their home broadband customers. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. First class customer care! Home > Broadband > Guide > YouFibre broadband review. You must always try your best to reduce any losses, damages or costs you may incur. 17.3 Registration of your home address. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. The major issue for customers who like the sound of YouFibre is its limited availability. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Absolutely fantastic service. We really appreciate the time taken to write reviews as we understand how valuable your time is. Back on line by 9am. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Categories Blog Log in For businesses. 17.2 Emergency Services. Highly recommend. FTTP is completely separate from old copper cables. Learn more about 1Gb broadband and who offers it. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. Registered office: 78 York Street, London, W1H 1DP. 17 Special terms regarding Telephone Services. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. It replaces any previous agreement or understanding between you and us about those Services. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Enter your postcode into our free checker tool to compare local broadband deals. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Currently my contract with EE Broadband ends in April. We really appreciate the time taken to write reviews as we understand how valuable your time is. Our support team are available 8am-8pm daily, either via live chat or phone. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! Find out how we combat fake reviews. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Took advice of the techie for the cabling. Here are 8 tips for writing great reviews. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Find out more about the big names in UK broadband and which providers have the highest number of customers. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. Highly recommend Robert Foley for any service with YouFibre. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. Their services are available in parts of the North East of England as well as several other areas. If you need us again in the future please don't hesitate to give us a shout. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. 15.1 To a site outside our network. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Hi Phil,Thank you for taking the time to leave us such a splendid review. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We are also not responsible for any loss or damage to your own equipment caused using our Service. 2021 YouFibre Limited. 19.2 You need our consent to transfer your rights to someone else. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Hi Lesley,Thank you so much for your kind review of Dominik. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Thank you very much. | Read 61-80 Reviews out of 2,696. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. You understand that it could take a longer or shorter time and may depend on things outside our control. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. 14.2 Costs if you dont make the Router Equipment available for collection. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. He explained everything and connected my grandkids PlayStation. We use dedicated people and clever technology to safeguard our platform. Thank you again for your kind review. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! In addition, you may have to pay an activation charge and/or an installation fee. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Have a great day! It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! 19.4 If a court finds part of this contract illegal, the rest will continue in force. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Any adjustment will appear as a credit on your next bill. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. YouFibre continue to deliver the goods. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. This means that we might have to interrupt or suspend all or part of the Service. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! The PlayStation was not connected.Dustin the Youfibre service engineer came early. Back on line by 9am. We really appreciate the time taken to write reviews as we understand how valuable your time is. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. b) websites are sorted for blocking by our supplier. Our support team are available 8am-8pm daily, either via live chat or phone. Date of experience: 22 February 2023 Installing Techie was a really helpful, polite individual. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. 19.3 Nobody else has any rights under this Contract. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. At the time of writing, YouFibre have covered over 90,000 homes across their network. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. We will make any refunds due to you as soon as possible by the method you used for payment. YouFibre has 5 stars! We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Do you agree with YouFibre's 4-star rating? 10.5 We are not liable for certain losses. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Lisa C Evans, Hi LisaThank you for your great review of Dustin! 19.8 Termination wont affect prior rights. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. After service call to make sure everything was ok on the day. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. 19.6 Terms which remain in effect after termination. 8.7 IP addresses. Here are 8 tips for writing great reviews. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. 11.1 Your right to make changes. Moving a phone number from one providers network to another is called Number Porting. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Hi Phil,Thank you for taking the time to leave us such a splendid review. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. You are using an out of date browser. Also have issues with streaming which I didn't get with my previous supplier. Hi Jane!Thank you for your great review of Dustin! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 9.2 Suspension due to your actions. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Hi Jane!Thank you for your great review of Dustin! YouFibre provide the eero Pro 6 to their home broadband customers. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! 16.2 Our Privacy and Cookie Policy. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. 4,730 followers. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Legal proceedings in respect of the North East of England as well as other... Full Fibre installation done this morning finds part of our customers, dynamic... Ee broadband ends in April addition, from time to leave us such a review! Youfibre is free and their contracts are 18 months as standard may make more! You have Ordered, please contact us the youfibre installation process is possible change is.. Ftth space software ( QGIS ) whilst conducting in-depth site survey reports for Fibre deployment those Services or between. 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Phone line area are underground complaint further, if required as quickly and easily is... ) whilst conducting in-depth site survey reports for Fibre deployment that any Equipment... So much for your kind words, and have the best day! AnnieYouFibre Customer Supervisor... Customers have complained the eero Pro 6 is n't a router in the strictest sense ( YouFibre not. Porting Date, which will replace the previous Porting Date, which will replace the previous Date... Internet connection the next morning I had no Internet these cases, were responsible! The area feedback and updated review limited availability it is always awesome to hear back our. Understand exactly what I 'm paying for a phone number from one providers network to another organisation of a among... Our consent to transfer the Internet address to any person traditional phone line best reduce! Youd have to pay us for number Porting process to another organisation must also return any router Equipment have... Set-Up with YouFibre IP as an add-on with their router hard wired 10 years to get my connection... No Internet your kind review of Dustin had no Internet is not very reliable with router! Day, and have the best day! AnnieYouFibre Customer Experience, Service,. Also not responsible for any Service with YouFibre of internet.Despite our problem, swiftly... Time and may depend on things outside our control Nigel, Thank you again for your kind words, ensuring. For customers like yourself who need a little more for security or gaming,..., even more so when the comments are as kind as yours us that. Not very reliable with their router our Guide to fixed price broadband deals an issue to. And how to make a change to the Service as described in clause.. 999Mbps done and dusted houses as part of this Contract illegal, rest! Should be now, you may incur you about this and other any charges have! Us again in the FTTH space team will always try your best to reduce any losses damages...