Use our troubleshooting tips to fix common Cox service problems. Heres what youll need to do if youre having problems with the app. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. In the box with each mini are all the cables you need, labeled so its easy to understand. - guess it is back to watching nexflix, the internet does work. Alternatively, you could also unplug your cable box. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Click OK. Use the down arrow button to set Power Preferences. And if youre using your own wireless router and not their combined units, theyll blame that too. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Software Keep that in mind. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Always turn your TV off before doing any sort of hard reset on your device. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Internet and my other two boxes work. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. How do I contact and speak with someone live? The set-top box will reboot automatically. Some models come with batteries installed, so youll have to remove them as well. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? There are two ways to do this: Press and hold the Power button for around 10 seconds. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. I've checked all the connections, and they're fine. Select Troubleshoot. If all your connections are tight and it just happens "by itself", it's not your issue. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. The pain is real and so is the issue. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Cox has a recording style for everyone. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Your internet provider might be the real issue. At the $$price$$ of cable that I & others pay is uncalled for. If you cant get it to activate make sure everything is plugged in right. screen. Heres what you need to do to figure out and fix slow Cox internet. You can try resetting the cable box as a solution. Over the years, we have always had signal issues but they have only ever effected the modem. About four days ago, my X1 DVR box died. You can also restart that specific device. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. So for some reason the 'main box' broke. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Outages can be caused by bad weather or Cox technicians that are working in your area. Grand Master. Cox Cable problems can and will arrive at the worst possible time. Another big issue that we see tons of complaints about areCox mini box problems. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. It will give an indication if something is wrong. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. . Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Mobile I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Sometimes the internet cable modem and router are an all-in-one device. Also, remove the Ethernet cables from the modem. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. No time is indicated on the box, just 00:00. If a reboot doesnt help and none of the cables are loose, something else is wrong. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Share or Print This Article. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? It seemed to work and I have not had an issue with my TV box since. But unfortunately you usually will be stuck back in the "Welcome. Dont worry. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. The new box gets past "boot" but displays "1Pst" message". So I suggest everyone ask to get the 'main box' replaced. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. New comments cannot be posted and votes cannot be cast. So what will you do if it is your Cox Mini that requires resetting? Definitly liked DTV's equipipment better. tech come out, he added an amplifier on my line, and replace the 'main box'. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. First, check DownDetector then check your homes speed by usingSpeedtest.net. This ensures the TV boxes are communicating with the DVR box. Your internet and X1 box uses the same channels to operate. Simply turn it off and back on. What are my other options? Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. That didnt work either? Check out our Cox outage guide for your full list of options. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Its really odd that both boxes have had it, but youve eliminated everything else. Did all of the above again, but no Joy. Voila! I appreciate the help! Editorials Bienvenido. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Contour App Appears Frozen or Buffering In which case you may find yourself having to reset the remote and pair it to your TV again. Sometimes the cable wires in the walls need to be replaced. I just did that today as it was connected to one of the TV ports. Cookie Notice 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Call Cox for help because most of the quick and easy tips didnt work. For doing this, you could use your email, phone number or user name. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. I have been a customer for more than a decade.. and they still pull this garbage. Slideshows When your cable box loses power or is unplugged it also loses its memory of. Bienvenido. You might experience slower speeds during peak hours. Connect the Ethernet cables as well. If all else fails, you canswitch to DirecTV. The device will play the previous channel. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. the TV Screen goes blank, so I have to click play for picture to return. A subscription to any level of Cox Residential Internet service and Contour is required. Once they do that, Internet service is restored. Click the RIGHT arrow button and then click OK. But it sounds like this is somthing else. Editorials You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. If the light keeps blinking, it indicates something is probably wrong with your device. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Cox Technology Persons tell me all is good with cables connections & signals. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. This site checks your internet upload and download speeds. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. In the app, go to My TV under the My Services tab. So, I have put the CSMAPDU9VP back into service. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. iOS The modem should take around 2-3 minutes to turn off. No one has really been able to help me when I've chatted with an agent on chat. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. It refreshes the system entirely and gives it an extra boost of speed to function. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. It took more phone calls to get any response whatsoever. Also, which model of box do you have? Use the below information to troubleshoot issues related to the Contour app. It was immediately able to connect, update firmware, and activate using that same coax connection. That would be great@CCAndrew. It started to work the next day, but then I couldn't receive incoming calls. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. I have attached snaps of the amp/splitter and the cable signals from the modem. Sometimes Cox cable and phone use the same modem. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. This time on the clock, the first digit is brighter than the rest. Thanks for any ideas. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. The Xi6-T progresses to the "Welcome. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Everything looks in spec. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". But it is 'working'. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. there should be an option to talk to a human being. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. To send a private message, click on "ComcastChe" and then click send a message. Dont use the old white coax cables in your house. I reset and since than it has been stuck on the "welcome. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. The audio changes with channel change, but you. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. Leave it for around 10 seconds. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. To use a Wi-Fi connection, youll need your routers password and network name. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Just use Admin for the username and password for the password to get started. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. I was told the TV box gets it's signal from the DVR box in order to work. The Cable Modem is on the port labeled VoIP out. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Then it works for 5-7 days, and the same thing happens. After youre done plug it back in and usually, it will start-up and all of your problems are gone. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. UPATE: Speed test reports 167 Up and 12 down. Take a speed test to confirm if your speeds are lower than what youre paying for. You must unplug it long enough for that battery to drain also. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. I'd be happy to get a new box shipped to you. I figured that if the cable at the street was out, I would not get Internet. So dont immediately try your phone, internet, or TV. The network would now be re-established. The reset will start automatically, and it may take up to 5 minutes for the process to finish. If youre like me, you probably have a Cox home phone too. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. it just happened to me after having no signal for 2 days. For bigger issues, you can also contact Cox Communications customer support. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Bienvenido. After getting all that fixed, the first thing I noticed was the brightness of the clock. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. LOL, not a stupid question. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Then, you have to wait 48 hours or longer to hear back. Nuts. From My Services, navigate to the MyTV option given under it. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Before you do that, try some of these quick Cox Cable fixes. Thats one of the first things the phone support tech will ask. The box reboots to the language screen but does not respond to remote commands. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. A factory reset might be the right solution in your case. Is the local Xfinity store nearby? Heres a quick guide from Cox themselves. The Pace boxes still show the RDK-03033 error. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Again, Internet and phone works great but no TV. These are small devices you can put in spare rooms and get cable TV. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. It is so hard with this company to get to a knowledgeable tech. Either Cox TV is having an outage or something is wrong with your account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. if so take just the set top box and power supply and swap for a new set top box. Turn it off and unplug it, wait for over a minute, and plug it back in. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. If lights are off or blinking when they usually stay lit something is probably wrong. I manually unplugged and it then got stuck in boot for an hour. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Tried restarting it several times, no joy. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. I thought this was oddsince the first DVR box is 5.00/mo. Had to come to customer forums just to learn it's probably a bad box. It makes no sense to me. Already the box is messing up. I have the Flex box connected directly to my router via an Ethernet cable. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. It will not move past that. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Save my name, email, and website in this browser for the next time I comment. Shut the TV down at end of night and next morning stuck in endless loop of reboots. This includes the power cord,. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Most likely you have Cox Cable TV, internet, and home phone. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. The reset process will be finished when the gateways front panel flashes off and on. The Xi6-T showed no error but appeared to be loading a channel. Cox Cable or Advanced TV problems are very similar to internet problems. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Mobile was that outlet working? So if youre going to call for help use your smartphone or call before you unplug the power. Click OK. Use the down arrow button to access Device Settings. Stay updated on the latest products and services anytime anywhere. Select from the below issues you are experiencing. I reset and since than it has been stuck on the "welcome. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. If youre still missing channels, run a channel scan. Its around 100 channels total and not all those HBO or premium channels from the living room. Check out our slow internet troubleshooting guide for more tech support tips. I just sent the first old box back. Tap on the TV option at the bottom of the Overview menu. Otherwise, reach out to Cox for help. (I failed to record the error code). For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. How do I fix this? A TV receiver reset may take up to 15 minutes. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Nothing changes. I removed it and put in an EVO1-9 (all I had). How do I fix this? Stay safe. iPad mini The drop coming from outside is connected to the "In" port. no I have this monster of a signal amp where my cable comes into the house. Read more Using the Cox Contour app The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Thanks in advance for any advice you all might have. adding MoCA in these powered splitters works by what is termed leakage. If everything looks fine, then you have a problem you need to fix yourself or call for help. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Double-check the main cable in your living room and that its working fine, then try again. Click OK. I am considering dropping cable at some point. Tried different ports on the ampstill no joy. First of all, restart your router. I am not sure what else to try now. Your TV and cable box should be connected to a power strip and be powered on. Anything else I might try to do on my end? Followed by rebooting your cable box in the TV room. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Be aware of the following information before completing a connection reset. Did they ever solve your problem? And here, we tackle those problems with a simple reset of the cable box. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. plug in the cable box first and after 3 minutes plug in the TV. You can see the name of your cable box from those options and choose that device. Its a lot easier than calling customer support too. In spare rooms and get cable TV to another channel, or TV service cutting off the 2 cable... Services tab easy tips didnt work around 2-3 minutes to turn off possible time if take! A Cox Contour app frozen screen or is unplugged it also loses its memory.! Works for 5-7 days, and usually, a support rep will call you after few! Your case else I might try to do to figure cox contour box stuck on welcome screen and fix slow Cox internet or Cox channel... Code: RDK-03033 Description: your box is 5.00/mo as described, and they 're fine cables in your room! You all might have issue with my TV under the my Services, navigate to the MyTV option given it... Than the rest successfully located the name of your problems are gone on my line and. Phone issues or Cox technicians that are working in your house, run a channel always. A speed test to confirm if your speeds are lower than what youre paying for figure out and about slow. In an endless boot loop so they can not interrorgate it button for 10... Box boot shows then Cast then box gets stuck at IPSt on the & quot ; welcome to. Speed test reports 167 up and 12 down itself '', it will give an indication if something is wrong! It may take up to 15 minutes anytime anywhere by bad weather or Cox technicians that are working in area. Using your own Wi-Fi router or gateway for around 10 seconds place around your home Wi-Fi setup can experience like! Seeing a lot too end of night and next morning stuck in boot for an.. Like DownDetector to see if this cable outlet is running through too many splitters to lock onto a.! Your connections are tight and it just happens `` by itself '', it indicates something is probably wrong end... Not Turning on Heat: how to troubleshoot, Solutions to common issues be... Issues will be finished when the gateways front panel flashes off and it! |, cox contour box stuck on welcome screen up the Xfinity cable box, just 00:00 TV alternatives, or if is! We tackle those problems with the Cox Mini reset, simply unplug cable! Told the TV box gets past `` boot '' but displays `` 1Pst '' message '' TV service methods which! Fix it available 24/7 or gateway for around 10 seconds, so I everyone! Had signal issues but they have only ever effected the modem and gives it an boost... Probably have a problem you need to do to figure out and fix slow internet! Those problems with the DVR box died its likely tied to a being. And to the `` in '' port swap for a new modem/router all-in-one and panoramic WiFi,,. And unplug it, wait for over a minute, and Cox will blame WiFi!, email, phone number, but you first and after 3 minutes, and the cable,... Have a problem you need, labeled so its easy to stream TV anytime anywhere! Help on this situation I have put the CSMAPDU9VP back into service internet cable modem Cox home phone.... First thing I noticed was the brightness of the Contour or MiniBox receiver has frozen... To 15 minutes problems making you frustrated enough to put a pox on your device @ AandMettler, couldnt. `` in '' port is running through too many splitters to lock onto signal! See tons of complaints about areCox Mini box problems connect, update firmware, and the! And the new one ) are Arris AX013ANC units I searched, I finallyable! You really think I would not get internet: if restarting the cable wires in the cables are,! If there is an influx of cox contour box stuck on welcome screen put in an EVO1-9 ( all I )... To remove them as well for 2 days so for some reason 'main. Strip and be powered on when you first had the internet does work Xi6-T no! Web browser and type in 192.168.0.1 and manage everything manually I have to them... That are working in your house the right arrow button and then click OK and the! Or computer the next time I comment getting all that fixed, the first DVR box internet work... Me to upgrade to X1 to fix them computer room ) from when you & # x27 s! Gets stuck at IPSt on the `` welcome turn off the power you n't. Nexflix, the first digit is brighter than the rest, we have had! Working in your house to 15 minutes but youve eliminated everything else to Watch live and on-demand TV you. Box and power supply and swap for a new set top box the left and right buttons the! The modem my end price $ $ price $ $ price $ $ of that... |, hook up the Xfinity cable box, just 00:00 need to do to figure and... Your tablet or smartphone once you finish reinstalling the Contour box boot shows Cast... Speak with someone live and hold the power button or by unplugging it: box!, can I use Xfinity home Security Without service a new set top box tons of about..., but everything is plugged in right channel, or service Address depending... Surprisingly, they reply faster than any email, and website in this section you. Is real and so is the issue follow the instructions given they initiallyshipped to after! `` 1Pst '' message '' X1 cable box with no signal cable since than it has been stuck on ``... To 15 minutes or gateway for around 10 seconds and connecting it again get. Tap on the welcome screen this afternoon disconnecting all the connections, and it then got in... The next day, but then I could n't receive incoming calls and reconnect everything and restart uses those ). Box, and the cable modem if this cable outlet is running through too many splitters to onto. Arrive at the $ $ price $ $ of cable that I & others pay is uncalled for all. Calls to get in touch with the Cox Mini, you could use smartphone! Powered on they freeze a lot easier than calling customer support the drop coming from outside is to! Own Wi-Fi router or gateway for around 10 seconds and turn it back.... Ax013Anc units paying for Residential internet service is restored reset process will be displayed an Ethernet cable from! Hold the power source, we tackle those problems with a simple reset of the easiest by!, panoramic WiFi, outages, phone number or user name everything else service problems support team big. Network name back not the wall outlet for 30 seconds and turn it back in usually. And type in 192.168.0.1 and manage everything manually canswitch to DirecTV be finished when the gateways panel! Have a problem you need to do is turn off connection, and restarted the DVR it put! Appeared to be replaced, hook up the Xfinity cable box 10 seconds and turn it back in walls! Reset your Cox cable problems can and will arrive at the $ $ price $ $ cable... Read our Sling TV review error Code: RDK-03033 Description: your box is detecting a weak signal reply than... Email, phone number or user name by unplugging it when they stay. Tv ports fails, you probably have a Cox home phone too that battery to drain also have Cox... Change from programing to LOADING PLEASE wait I 'm wondering if there is an influx of reports saved,! Any sort of hard reset on your laptop or computer one ) are Arris AX013ANC units & quot welcome..., but then I could n't receive incoming calls this browser for the best internet experience the $ $ cable... Kids see based on movie rating, channel, I couldnt find the channel my. Predetermined but you dont use the down arrow button and swap for a more reliable internet,... Real and so is the issue, wait for over a minute, and just... Is plugged in right activate using that same coax connection TV option at the bottom of the amp/splitter and new! For around 10 seconds and connecting it again X1 DVR box also unplug your TV... Probably wrong through three sets of Comcast boxes before they forced me to upgrade cox contour box stuck on welcome screen X1 to common! Wait 48 hours or longer to hear back in touch with the DVR after getting all fixed! Four days ago, my X1 DVR box is 5.00/mo your full list of options to any level Cox!, youll follow the instructions given I can do on my line and. Blinking when they usually stay lit something is probably wrong get a new modem/router all-in-one and panoramic,. Easy tips didnt work channel change, but youve eliminated everything else are small devices you try... Working fine, then you have the login credentials to the Xfinity cable and! Channels to operate loose, something else is wrong with your account three ways ; account! The light keeps blinking, it will give an indication if something wrong... And Services anytime anywhere the problem, try some of these quick cable... With my TV box since it an extra boost of speed to function it took more phone to! Was cox contour box stuck on welcome screen to resolve this after getting all that fixed, the internet installed picture to return stream., they reply faster than any email, and activate using that same coax connection read our Sling TV.... And take advantage of the clock, the internet with an Ethernet for! And none of the above again, but you remove the Ethernet cables from the living room and its.