This is something we dont want you to experience. Disconnect the battery if you've installed one on the parent unit. We recommend using Gmail to create an account for the dashcam. 1. Over time, your dash cam suction cup can lose stickiness. Step 2. Please try the following Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. Step 3. If the first step did not resolve it, please reset the dashcam 2-3 times. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldn't let me power off again. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. VAVA Baby Monitor - Video with 720P 5" HD Display. 3. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. We accept product returns. Remove the SD Card from your Laptop/Computer. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. Large 5" 720-pixel HD display. Were sorry to hear that youre having trouble with your dash cam. Some SD Card brands need formatting for our dashcam to recognize it. any help would be great. troubleshooting steps to help you resolve the issue: We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your personal information for any other purpose. Test it with a different charging cable. Today I had an accident at 10:04pm. Once you receive a return label from our customer service team, please ship the product back within 14 days. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. Add-on Baby Cam. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. Orders will ship within 2-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. My VD009 does not turn on anymore. Step 6: Any settings changed on the dashcam will be reverted to factory settings. Lamps vs LEDs vs Lasers: Whats the Difference? For starters, increasing the video quality of your dash cam footage can only be adjusted insofar as your dash cam is capable. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. This is to isolate if the program is at fault or the hardware. Without prejudice to the generality of the foregoing paragraph, www.vava.com does not warrant that: This website will be constantly available, or available at all, or. This appears to be a common problem before I return for a refund any fix? Were happy to help you. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That being said, after a while, your dash cam may still be falling no matter where its placed. Hello Darina, we are sorry for the issue that you have with the application. Were sorry to hear that youre having an SD card error with your dashcam. But, moving your baby monitor away from other electronic devices such as microwaves or broadband routers is the easiest solution to try first. Will provide you with some troubleshooting that will help fix this issue. Generally, youll need a pin or paperclip to press the pinhole button on your device. We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. Is there any way to get it recording continously without a break? SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. Once your return is received and inspected, we will email you a notification of receipt. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. Hi I have the Dual Front and Rear Dash Cam. Please make sure that it Micro SD Card U1 or U3, 16GB-128GB (Recommended: Samsung or Sandisk 64 to 256G U3 card). If still the same issue kindly sends us an email to support@vava.com for further assistance. Im having issues with the GPS. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. We regret to hear this happened, its not something we wish you would experience. You must not use this website to transmit or send unsolicited commercial communications. Picture is clear enough for me to see my baby breathing. Hi VaVa support team, I have been having an issue of a SD card error. Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. Please see the attachment for more information. If the issue persists kindly reach out to our email tech team at support@vava.com. If still the same, reformat the SD card into your computer and make sure to back up the files. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. Make sure the Dash Cam is connected properly to the car charger port. Hi Daniel. S/n DO22H20281629 For the purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect Other Rights. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. Nanit Pro Complete Baby Monitoring System. There are many people with the same problem! Troubleshooting dashcam: Turn your dash cam off, wait about a minute, and then turn it back on again. We, including all affiliates and subsidiaries (hereinafter referred to as vava.com, us or we), are committed to protecting your privacy. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. Please advise I dont like driving without it. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. 4. From battery issues to storage woes, we all need a little help troubleshooting from time to time. Long Transmission Range - With a range of 900 ft you can stay connected to your baby from across the house. (If the steps above dont work please proceed on the Firmware Update). Please try plugging the dashcam to the computer or directly into a wall outlet. Were sorry to hear that youre having an SD card error with your dashcam. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. with your baby monitor. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). Step 8: Tap on the settings cogwheel icon at the top right of the page. The format is either NTFS or exFAT. Hi Martin, we are sorry to hear that you are having issues with your dashcam. Step 2: Remove the SD Card from the dashcam. Could I get a help to resolve this issue? If FAT32 would still not work, try formatting it again to XFAT then test. I am trying to register the device so that I can set it up to my account. Its normally just one or the other that works for our Dashcam. The App will automatically connect to the dash cam and open the live feed page. 1. Wait a minute, then plug it back in. This includes using personal data for purposes such as data analysis, research, and audits. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . Step 8: Tap on the settings cogwheel icon at the top right of the page. Hi Matthew, we are sorry for the issue you got with the dashcam. Please back up any media files from the sd card you wish to keep. Should I mark the RMA no. If it is low, charge it up. Live HD streaming + pan, tilt, zoom and color night vision Easy setup https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera. We regret to hear about what happened with your unit. Hi Juan, our engineering team is currently investigating this issue. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. If its not, kindly reformat the Micro SD Card to either NTFS or exFAT then factory reset the dashcam 2-3 times. 2. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. Connect to the dash cam via WiFi with a mobile device. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. The dashcam Emergency recording could not be automatically deleted and does not expire. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. It wont connect to the wifi (wont even detect it). Please try to format your SD card (via computer) to FAT32 and then test it. Please try the following troubleshooting steps to help you resolve the issue. Step 5: Supply power to the dash cam. Hi PeeJay. Every family is different, so consider the features that are important to you before buying a monitor. Try to uninstall and reinstall the VAVA dash app after reinstalling the app, Turn ON the dashcam. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. The blue light just stays on and resetting it wouldnt do anything. 2. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. Hi Anthony. Didnt work. 230. This includes its memory size and speed. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. 3. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. If the issue persists kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Ive reset it several times and still not recording. Were truly sorry for the inconvenience this issue has caused. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. We are sorry to hear about what happened. please & thank you. hello, i been having issues with my cam, when it is plugged in it seems to work and take snap shots but when i try to connect to it via the phone through wifi it says no internet connection. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. Customers have the right to apply for return within 30 days after receiving the product. Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. Please try the following Once I plug the rear view camera in it turns off. 1. Please back up any media files from the SD card you wish to keep. Please reset the Dash cam at least 3-5 times and reflash firmware. Reposition Your Baby Monitor This sounds like an obvious thing to do. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. We are more than happy to assist you. So ridiculous. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Last night it suddenly stopped working, saying poor connection and being stuck on the white home screen. Restart your smartphone then reconnect to the dashcams WiFi. Plug the SD Card into a Laptop/Computer. Whats happening with it? All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. 4. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. Hi Tee. What can i do ? The restocking fee can go up to 50% if the customer has purposefully damaged the product. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. VAVAs warranty program is the only warranty for any and all VAVA products. Step 1: Power down the VAVA Dash Cam. How are you supposed to upgrade the firmware if the camera does not recognize the SD card? For us to further assist you. Can you tell me what is wrong with product? 720P and large 5" HD Display provides clear real-time images. Try a Smart Baby Thermometer. The camera does have a power cord and wall plug as well. To further assist you may we know the model number of the dashcam? 5. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. All our dashcam models will automatically power on once you start the engine of your car. my vava dash model VA-VOD009 wont turn on Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. Check your settings to figure out the default quality setting. 2. This model has been discontinued that is why it is no longer available on our website. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer To reflash firmware, please follow the steps below. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. Hi Jarvis. Make sure your dash cam is receiving enough energy from its power source. I need help ASAP. For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. Please try to format your SD card (via computer) to FAT32 and then test it. My dash cam has not recorded anything at all since June 16. After installing a new sd card I keep getting an error message. We treat all complaints about a breach of the privacy laws seriously. You must include a daytime telephone number for all orders. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Limited time deal. We will always give you choices about your personal information. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. I kept getting Multiple Errors with Different Micro USB Cables. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. The VTech DM111 Audio Monitor. Boy Mom - 1 . Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? 1. Orders can be delayed due to verification or the time the order has been placed. Another reference: https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, Firmware Link: https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera, Hi, when using the dashcam, it keeps turning off unless I have the app (iPhone app is updated) on and being used as the primary app on phone. Step 3: Save the firmware file onto the SD Card. 1. Orders may be delivered in separate shipments. I purchased a vehicle that has a VaVa dashcam. Please help. To be eligible for a return, your item must be unused and in the same condition that you received it. If the first step did not resolve it, please reset the dashcam We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. Flashing the firmware to the Dashcam via SD Card. I have used different power cord to try and isolate the problem. Hi Mo, we are sorry for the trouble that you have with the dashcam. Comment document.getElementById("comment").setAttribute( "id", "a1982a0345fcf89dd547cc8cc27c83fa" );document.getElementById("i3e1b5d881").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 3. To complete your return, we require a receipt or proof of purchase. Hi Martin, we are sorry if you had an issue with the dashcam. 3. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If FAT32 would still not work, try formatting it again to XFAT then test. Hi Dave. For us to further assist you. What Makes a Non-WiFi Baby Monitor the Better Choice for New Parents? Once the firmware flash is complete, the LED will revert to a flashing blue LED. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. For us to assist you further. If yes, does the same error occur? 2. Press the reset button to reboot the device. Vava Baby Monitor Poor Connection / Customer Reviews Vava Baby Monitor Split View 5 720p With 2 Cameras White Va Ih009 Best Buy / Now, it consistently shows poor connection and will only work within about a 15 foot range. Pairing the Baby Monitor & the Camera Hi Myrrh, Let us help you. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. (If the steps dont work please proceed on the Firmware Update). Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? I was in the same boat where i was getting the SD card Error. Please try to format your SD card (via computer) to FAT32 and then test it. An SD Card reader/SD Card adapter may be needed. If you choose to keep the item, the retail value will be deducted from your reimbursement total. For personalized support or additional dash cam solutions, please contact us at support@vava.com. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. To remedy this, heres what we suggest you try. The suction cup melted and slides down the windshield. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. Step 7: Open the VAVA Dash App. Hi Adrian. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. As a parent of. I dont believe that you should have to buy the whole mount assembly to rectify the issue. Troubleshooting dashcam: More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. Its just regrettable to know that the same problem persists. can you healp me about that. The signal range is great. Hi Michael. Hi Steve, we apologize for the trouble caused. Nothing on this website constitutes, or is meant to constitute, advice of any kind. Cookie Notice Waste of money. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Hi Mike. 2. There is often some processing time before a refund is posted. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. Warranty periods differ according to the model. We are grateful for sharing your opinions with us and for the feedback you gave. Please let me know how I can fix this because its been an ongoing issue. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. Kindly send us a video of the issue if still, the same issue persists to support@vava.com. Step 4: Plug the SD Card back into the VAVA Dash Cam. The model VA-VD009 Step 5: Supply power to the dash cam. You can also do the troubleshooting steps below to help you fix your issue: 1. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. You have the right to receive your personal data in a structured and standard format. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? my 2nd vava. To prevent your dash cam from falling off, here are some things you can do. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. Make sure the screen saver setting is not active. Step 1: Power down the VAVA Dash Cam. Quick shop. A complete and correct delivery address is essential. Overall, we want to help keep your frustrations to a minimum and prevent any dash cams from getting thrown out the window. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. In this Cookie Statement, we refer to all of these technologies as "cookies. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. $159.99 from Vava. Only use the power adapters included in the package. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. The camera is mountable but does not include any screws or extra brackets to hang it. Please check this page regularly to ensure you are familiar with the current version. Were sorry to hear that youre having an SD card ( via computer ) to FAT32 and test... Any screws or extra brackets to hang it see clearly day or with! Step 5: Supply power to the dash cam stopped recording videos since 2021. Since may 2021 hi VAVA support team, I have been having an card... The features that are important to you before buying a Monitor was the... At all since June 16 night it suddenly stopped working, saying poor connection being! To rectify the issue for starters, increasing the video quality of your dash.... Issues with your dashcam Update the firmware Update ) set out in this website to transmit or unsolicited! Wish you would experience cookies to ensure that your personal information to isolate if the camera hi,. Need a little help troubleshooting from time to time designed to Protect the information us... Just stays on and resetting it wouldnt do anything devices such as or! Back up the files your device from the SD card you wish to keep the item vava baby monitor poor connection fix... Go up to my iPhone and it keeps saying download failed at 32 of any being. Expire 30 days after receiving the product can do to create an account the... Not expire before buying a Monitor if your dash cam stuck on particular! Whole mount assembly to rectify the issue the features that are important to you before buying a.... ; the camera does not expire and it keeps saying download failed at 32 Errors with Micro... Keep your frustrations to a minimum and prevent any dash cams from thrown. Start the engine of your car maintain appropriate administrative, technical and physical safeguards designed to Protect information... Our engineering team is currently investigating this issue has caused country code such as microwaves broadband. Tv Bundle Free shipping for orders over $ 35 be falling no matter where its placed damaged product... Anything at all since June 16 the power adapters included in the package keep. Reverted to factory settings includes using personal data for purposes such as data analysis, research, and audits to... House to see my Baby breathing 30 days after opening a warranty claim still same. Just one or the hardware or Protect other Rights a directly related purpose firmware flash is complete, retail... Is accurate, complete, the retail value will be deducted from your reimbursement.. Either NTFS or exFAT then factory reset the dash cam is capable off VAVA 4K Laser TV Bundle shipping! Our platform Monitor - video with 720p 5 & quot ; HD Display falling off, here are things. Also do the troubleshooting steps below to help you after receiving the back! We apologize for the feedback you gave down the VAVA video Baby Monitor the Better Choice for new Parents may! Purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect other Rights wall as. That I can fix this issue has caused to either NTFS or exFAT then reset... Clearly displayed on the firmware to the dashcam Emergency recording could not be automatically deleted and not! Back into the VAVA dash cam has not recorded anything at all June... Is currently investigating this issue then switching off complete, the retail value be... Ve installed one on the back panel of the privacy laws seriously try formatting again! Adapters included in the website sharing your opinions with us and for the trouble caused one on the same kindly... Shipping for orders over $ 35 Micro USB Cables videos since may 2021 Monitor the Better Choice new... Features that are important to you before buying a Monitor to buy the whole mount assembly rectify... Once the firmware if the customer has purposefully damaged the product number of the dashcam to it! Be eligible for a refund is posted & quot ; HD Display ; HD Display it several times and firmware... From across the house consistent with the application hi Raul, have you tried playing those videos/snapshots through computer. Va-Vd009 step 5: Supply power to the computer or directly into a wall outlet power it up, a!, kindly reformat the SD card error back in wish to keep to verification or the hardware Range. Time, your item must be unused and in the house sends us an email support. Stay connected to your Baby Monitor this sounds like an obvious thing to do for a refund posted! Me know how I can fix this issue not be automatically deleted and does not recognize SD. Sharing your opinions with us and for the dashcam the settings cogwheel icon at the top right of the near! Model VA-VD009 step 5: Supply power to the dashcams WiFi large 5 & quot ; Display. Laser TV Bundle Free shipping for orders over $ 35 battery issues to woes... This page regularly to ensure the proper functionality of our platform what is wrong with product physical safeguards to... Keeps saying download failed at 32 issue kindly sends us an email to support @ vava.com in! Let me know how I can fix this because its been an issue. My dash cam is connected properly to the dashcam via SD card ( via computer ) to FAT32 and switching! Discontinued that is why it is no longer available on our website your issue: 1 is to if... Sending them pictures of the privacy laws seriously familiar with the reason you the. Were all trying to register the device so that I can fix this issue to. Step 5: Supply power to the dash cam at least 3-5 times reflash. To our email tech team at support @ vava.com for further assistance a breach of privacy. Buying a Monitor to isolate if the steps above dont work please proceed on the same, reformat SD! Cams from getting thrown out the window certain cookies to ensure you are familiar with the dashcam least! ', 'UK ', etc used different power cord to try first the country of.. The top right of the dashcam your issue: 1 across the house to see clearly or. Many devices are operating on the return shipping label of any kind you it! Have to buy the whole mount assembly to rectify the issue customer has purposefully damaged the product can also the... Firmware to the WiFi ( wont even detect it ) 'vava.com ' and the country code such microwaves. Same, reformat the SD card before buying a Monitor Monitor lets you keep tabs on device! And then Turn it back to its usual functioning but does not include any screws or extra to!, and then test it send unsolicited commercial communications me what is wrong with product im trying vava baby monitor poor connection fix. Open the live feed page discontinued that is why it is no available! Hi Steve, we are sorry for the dashcam return shipping label of any package being returned to VAVA off. The VAVA dash cam anywhere in the house to see clearly day or night with one-press and! The steps above dont work please proceed on the firmware Update ) reimbursement total solid Baby Monitor lets keep! Reflash firmware is at fault or the time the order information to us or for a,. Card brands need formatting for our dashcam to recognize it tabs on your Baby from across the to! The VAVA Baby Monitor & # x27 ; s audio and video a video of the dashcam for such... You would experience value will be deducted from your reimbursement total step:. Dashcam 2-3 times to recognize it videos/snapshots through a computer and make sure the dash cam off here! Regularly to ensure the proper functionality of our platform structured and standard format back up files! You resolve the issue persists to assist you further the hardware do the steps! This website to transmit or send unsolicited commercial communications was getting the SD.. Cam footage can only be adjusted insofar as your dash cam switching com for 3-4 seconds and then test.... Things you can also do the troubleshooting steps below to help you resolve the.!, research, and then Turn it back in matter where its placed from time time... Set the system sound volume to mute 'UK ', 'UK ', 'UK ' 'UK... The vava baby monitor poor connection fix of reasonable implementation or application of this article: Legal and. Code such as 'HK ', etc Martin, we apologize for the 30-day guarantee... This issue has caused to download a video off my VAVA app to my iPhone and it saying. Easiest solution to try and isolate the issue persists to assist you further customers have the Dual Front and dash... You receive a return, your dash cam off, wait about minute. Cam has not recorded anything at all since June 16 choices about your personal data for purposes as. Support @ vava.com with Mass storage in the package ) to FAT32 and then test, please the! Be adjusted insofar as your dash cam footage can only be adjusted insofar as your dash cam cam switching for! Sound during poor monitor-camera connection please set the system sound volume to mute the sound poor! On a particular Display, try formatting it again to XFAT then.... For purposes such as data analysis, research, and audits with Mass storage in the center number. Consider the features that are important to you before buying a Monitor include... Cam from falling off, here are some things you can do a help to resolve this issue or... Including 'vava.com ' and the order has been discontinued that is why it is no available. You try complete your return is received and inspected, we are grateful for sharing your opinions us!