Though the debit/credit card issuer determines the outcome, PayPal is here to help you through the process. If you do not agree with it, you should not install the App or visit the Website and should discontinue use of the Favor Service immediately. We are pleased to offer you access to our smart phone application (the App) and/or our website, favordelivery.com (the Website), through which we offer a proprietary service (together with the App and the Website, the Favor Service) designed to connect customer users of the Favor Service (Customers) interested in placing orders for food, groceries, beverages, and other products and services from participating restaurants and other merchants (Merchants) with independent couriers (Runners) interested in delivering such orders. Later you pay back the money, usually with interest. You acknowledge and agree that we are not a courier, logistics provider, common carrier, or food service operator. Revolut. These Terms (Terms) shall also apply to any other websites or apps owned or operated by Favor which link to them. Review the transactions on your credit card statement or your online credit card account and compare the amount to your receipt. Notice of informal Dispute resolution. Generally, you'll have two options when disputing a transaction: refund or chargeback. NEITHER WE NOR OUR AFFILIATES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE FAVOR SERVICE, OR THE FULFILLMENT OF ORDERS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. No class arbitrations, class actions or representative actions. We will absolutely be expanding into newcities and areas. Customer acknowledges and agrees that as between Favor and Customer, Customer will be responsible for bearing the cost of any sales or comparable taxes associated with orders Customer places via the Favor Service. You acknowledge that each Runner retains total and complete discretion as to the Runners provision of services. This section is importantplease read it carefully. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. The Fair Credit Billing Act (FCBA) protects consumers against billing errors. You acknowledge and agree that you will have from the time the order is placed until the end of the day to pay for the charges noted above (for clarity this does not constitute a right to cancel during this time period, all charges will remain due), unless otherwise required based on a particular Merchant. We do not guarantee that you will be able to place orders with any particular Merchant via the Favor Service. Subject to your compliance with the terms and conditions of this Agreement, during the Term, Favor hereby grants you a limited, non-exclusive, and nontransferable license to use the Favor Service, including the right to download, install, and use the App on a smartphone, tablet, or other mobile device that you own or control, solely for so long as you are permitted by Favor to use the Favor Service. You acknowledge and agree that gratuities above the minimum are voluntary. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 24. There are valid occasions for disputing a charge that you knowingly authorized, but its all too easy for people to justify engaging in so-called friendly fraud by pushing for a quick chargeback instead of waiting to work things out with the merchant and get a refund. When I contacted the customer service department of my credit card company, the agent stated that there had been over 260 attempted charges! AS SUCH, YOU CONSENT TO RECEIVE MESSAGES (WHETHER BY PHONE, EMAIL, TEXT MESSAGES, OR PUSH NOTIFICATIONS) FROM FAVOR, RUNNERS, AND/OR OUR THIRD PARTY PARTNERS, AND ACKNOWLEDGE AND AGREE THAT YOUR PHONE NUMBER, EMAIL ADDRESS, AND OTHER INFORMATION MAY BE USED FOR THE PURPOSE OF INITIATING COMMERCIAL MESSAGES. FURTHER, YOU AND FAVOR AGREE THAT A DISPUTE CANNOT BE BROUGHT AS A CLASS OR OTHER TYPE OF REPRESENTATIVE ACTION, WHETHER WITHIN OR OUTSIDE OF ARBITRATION, OR ON BEHALF OF ANY OTHER INDIVIDUAL OR GROUP OF INDIVIDUALS. FAVOR WILL HAVE NO RESPONSIBILITY OR LIABILITY FOR (a) ANY SALE OF ALCOHOL PRODUCTS OR DELIVERY OF SUCH PRODUCTS SOLD AND DELIVERED BY MERCHANTS TO YOU OR ANY OTHER CUSTOMER OR THIRD PARTY AND/OR (b) ANY ACTIONS OR OMISSIONS OF YOU OR ANY THIRD PARTY THAT MAY RESULT, DIRECTLY OR INDIRECTLY, FROM THE PURCHASE AND/OR CONSUMPTION OF ALCOHOL PRODUCTS PROMOTED OR ACQUIRED THROUGH THE FAVOR SERVICE. By law, you cannot be held liable for more than $50 in fraudulent charges. Yes! If you aren't carrying a balance, the average debt per card is $1,154, according to creditcards.com. You do not need to make payments towards it until it posts, and it doesn't accrue interest until it posts. We reserve the right to refuse or cancel any requests which may violate the requirements of the Texas Alcoholic Beverage Commission (TABC), including delivery to certain individuals or businesses. You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 23 by writing to: 2416 E. 6th Street, Austin, Texas 78702, Attn: Legal Department. This Agreement operates to the fullest extent permissible by law. If you are a resident of California or the European Economic Area (EEA), you may not access or otherwise use the Favor Service or provide Favor with any personal information or cause Favor to receive any personal information of any California or EEA resident. You have 60 days from when the disputed charge appears in your monthly . The receipt and cost is then uploaded to the runner's app which then relays to the customers app. Your account name and password are for your personal use only. The preauthorization is lifted, and the $1 charge doesnt show up on your final statement. , or any other terms referenced herein, (B) pose an unacceptable credit or fraud risk to us, (C) attempt to abuse, game, or otherwise exploit the Favor Service or any discounts, offers, promotion codes, or referral codes offered in connection therewith (as determined by Favor in its sole discretion), (D) attempt to (i) gain unauthorized access to portions of the App or Favor Service or information in the Favor Service that is not yours, such as other accounts, (ii) use multiple accounts to manipulate the platform, (iii) use automated tools such as bots to manipulate the platform, or (iv) allow unauthorized users to use your Customer or Runner account. All other marks are the property of their respective companies. She studied applied mathematics and economics at Brown University. Favor reserves the right to refuse to honor any referral codes that are posted publicly in violation of these Terms and to demand that such referral codes be taken down. Personal invite codes may only be used for personal and non-commercial purposes. Our notice to you will be sent electronically and will include (i) our name, postal address, telephone number, and an email address at which we can be contacted with respect to the Dispute, (ii) a description in reasonable detail of the nature or basis of the Dispute, and (iii) the specific relief that we are seeking. If the network decides in your favor, the card issuer will reverse the charge. Credit card networks impose a chargeback fee on merchants when there's a dispute. Definitions Address on file. Wheels verifies that the Debit/Credit card being used is active and in good standing. Tipping. The customer then has up to 24 hours to pay. 09-19-2022 10:27 AM. This Agreement, and the documents we reference in this Agreement, is the entire Agreement between Favor and you regarding the Favor Service. Alcohol orders may only be placed from duly licensed Merchants during the hours allowed by such Merchant and applicable law, which may vary by location. To bypass the recipients "other" folder, users can pay $1 to make sure their messages end up in a person's main inbox. Click "Add New Card" and then "Virtual" card. Replied. Credits. Post, transmit, or otherwise make available through or in connection with the Favor Service any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file, or program that is or is potentially harmful, invasive, or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment. Say a fraudster . FAVOR DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY CONTENT OF, ANY TECHNOLOGY IMPLEMENTED BY, OR THE PRIVACY PRACTICES OF, ANY THIRD PARTY. The Favor Service is designed to facilitate transactions among Runners, Merchants, and Customers. Most $2.99 and a larger one of $74.00. These Terms and other documents we refer to in these Terms, like our Privacy Policy and SMS Terms (together, the Agreement), govern your access to the Favor Service. Qualifying errors include: Charges with wrong date or dollar amount Math errors (such as an incorrect total after adding a tip) Some kinds of merchants require preauthorization, while others don't. When you place an order, you will be charged for: the total amount of the products you purchase, including any, applicable taxes, as indicated in the App or on the Website, (pricing may vary from those listed in store or on another app, or website), (b) a service fee based on a percentage of the, total order amount (which varies based on the total order, amount), (c) a delivery fee (which can vary based on certain. If there is a problem with your in-progress Favor, you can contact your Runner directly through the app. Consistent with 48 C.F.R. EXCEPT FOR DISPUTES IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY INCLUDING WITHOUT LIMITATION COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS, OR PATENTS, YOU AND FAVOR AGREE THAT ANY DISPUTE MUST BE COMMENCED OR FILED BY YOU OR FAVOR WITHIN ONE (1) YEAR OF THE DATE THE DISPUTE AROSE, OTHERWISE THE UNDERLYING CLAIM IS PERMANENTLY BARRED (WHICH MEANS THAT YOU AND FAVOR WILL NO LONGER HAVE THE RIGHT TO ASSERT SUCH CLAIM REGARDING THE DISPUTE). In the unlikely event you receive an unwanted or inappropriate text or other communication from Favor or any Runner or Merchant, you agree to promptly notify Favor via this link. EXCEPT FOR ANY DISPUTES, CLAIMS, SUITS, ACTIONS, CAUSES OF ACTION, DEMANDS, OR PROCEEDINGS (COLLECTIVELY, DISPUTES) IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY INCLUDING WITHOUT LIMITATION, COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS, OR PATENTS, YOU AND FAVOR AGREE (a) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO HAVE ANY AND ALL DISPUTES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES RESOLVED IN A COURT, AND (b) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO A JURY TRIAL. ALL COMMUNICATIONS VIA SMS ARE GOVERNED BY THE SMS TERMS AND CONDITIONS OF USE. Please read these Terms of Service carefully. Favor reserves the right, at any time, to change these Terms by notifying you of such changes by any reasonable means, including without limitation by posting a revised version of these Terms through the Favor Service. . You should periodically visit this page to review the most current Terms; the Last Updated legend indicates when these Terms were last updated. This Agreement applies to your use of the Favor Service as a Customer. WE DO NOT MAKE ANY WARRANTIES REGARDING ANY RUNNER AND THEIR DELIVERY SERVICES OR MERCHANTS AND THEIR PRODUCTS. You understand this Agreement is between you and Favor and not with Apple Inc. (Apple), Google, LLC (Google) or any other provider of a mobile application marketplace and that Favor (not the marketplace provider) is responsible for the App. You may reject such changes by ceasing all use of the Favor Service. Favor, in its discretion, may limit the total referral credit eligible to be received by a user during the same calendar year and may change that limit from time to time at Favors discretion. When you order your first Favor, youll enter your payment information, which we store securely. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. You acknowledge and agree that gratuities above the minimum are voluntary. For example, the Favor Service may be available only in certain neighborhoods in a particular city. If you look at your list of pending purchases, youll probably discover that a random $1 charge bumps right up against a charge from a gas station, hotel or rental car company. Favor does not warrant or endorse and will not have any liability or responsibility to you or any other person for any Third-Party Services, Third-Party Materials, or websites. 1 et seq. We do not supply any food, groceries, beverages, or other products that are delivered to you. As limited by the FAA, these Terms and the applicable JAMS rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. Here is a list of our partners and here's how we make money. Additionally, we would like to make certain commercial offers available to you from time to time. She studied applied mathematics and economics at Brown University. Favor has no obligation to monitor or resolve disputes among Customers, Runners, and Merchants. If you are unresponsive, intoxicated, or unable to receive your delivery for any reason, your Runner will return the items and you may be charged a restocking fee. Systematically download and store Favor Service content. Your cardmember agreement gives you somewhere between 120 and 180 days to file a chargeback on a credit card purchase. The term you refers to a Customer user of the Favor Service. Once your order is ready for checkout, you will receive a digital receipt for the order. The Favor Service is not available at all times, in all languages, or in all geographies. Favor credits may not be used on orders involving alcohol. Certain retailers typically gas stations, hotels and rent-a-car companies dont yet know the final cost of your purchase when they accept your card. You acknowledge and agree that Favor has the right to resubmit any charge you authorize that is declined for any reason or returned for insufficient or uncollected funds. You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act: Someone else used your card without permission. You can sign up to be a Favor Runner at, For questions about the application process, head to our, If your store is listed on the Favor app or website and youre seeking removal, please fill out your details. Public distribution on sites to which you are a contributor, but not the primary content owner, is not allowed. During this time you can add a promo code, change the suggested Runner tip, and choose which card youd like to use. Favor credit and gift cards may not be applied toward age-restricted items. (E) Provide any false, incomplete, inaccurate, or misleading information, or otherwise engage in fraudulent or illegal conduct. Chargeback fees at Bank of America range from $25 to $50 for each disputed charge. Refunds are not guaranteed; however, Favor may grant them on a case-by-case basis. A virtual credit card is a service that allows online shoppers to mask their credit card's sensitive information by using a uniquely generated card number, expiration date and security code as a proxy. In addition to Merchant products ordered via the Favor Service, the Favor Service may enable access to third-party products and services (collectively and individually, Third-Party Services). The Favor Service and related documentation are Commercial Items as that term is defined at 48 C.F.R. You can get a prepaid debit card online directly from Visa, American Express or Mastercard, each of which offers various options to fit your needs -- whether you want a standard prepaid debit. To update your number, open the Favor app, go to your profile, tap Edit Profile, select Phone, and enter your new number. 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