All interviews were conducted via telephone and lasted around 25 minutes. Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. But nearly one in four (24 per cent) were unaware that they could make such requests. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. Daisy2016 Forumite. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). Having a mental health problem can be expensive. This group is referred to as the unknown outcome group. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. You can score enough points and get either the daily living part, the mobility part, or both. Before your PIP assessment, you should plan your journey to your assessment centre. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). So we give the right advice for you, can you answer which Nation you're from? This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. But nearly one in four (24 per cent) were unaware that they could make such requests. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? a friend of mine has been on pip for 2 years. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Pip telephone assessment experience. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. Citizens advice. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). All face to face assessments have been suspended for at least 3 months. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). About a third (36 per cent) of claimants who were awarded PIP gave the same response. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. Even with the letter, the DWP can still turn down a paper-based Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. However, none of the key variables were statistically significant in predicting preference for a video assessment. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. How do I manage my money if I have mental health problems? Having a mental health problem can be expensive. How do I manage my money if I have to go into hospital? Ask if you can make an audio recording of the assessment. Men and claimants aged under 35 were more likely to seek additional support. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Kew Nearly one in seven (15 per cent) said they had no preference. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. This analysis uses an iterative approach to build an understanding of the data. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Be yourself; you want them to see you how What does the assessor observe during the PIP assessment? Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. How do I ask for a Mandatory Reconsideration? The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. your mental health condition makes using a bus or train difficult. Its based on the results of over 250 responses to our readers survey which is still open. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). If your overall health is getting better, your award will be minimized or stopped. Over four out of five (83 per cent) of these claimants found it helpful. That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. your mental health condition makes using a bus or train difficult. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). They need to use that actual phrase. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. You will need to contact the assessment provider and request a home assessment. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. More than once: Can you repeat the activity as many times as you are required to? Coded open text question. someone goes out with you. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. Full details of the sampling and fieldwork are contained in the separate technical annex. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. Preparing for your PIP assessment. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. | Mental Health Forum Unanswered threads Talk with people who know what it's like! To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. Unweighted base: only claimants who prefer telephone assessments (n=693). Eighty-three per cent of claimants experienced no technical issues during the call. An example of data being processed may be a unique identifier stored in a cookie. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. should she ring pip and update them about this they make a decision?england When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. If you want to know how often you have problems with the activities, fill out the form. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. However, these figures should be taken as indicative given the small number of claimants involved. 64 Posts. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. With regard to the other improvements reported, these are listed in Figure 55. According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. They need to use that actual phrase. Answers were coded afterwards. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. The most common adjustment requested was to have breaks during the assessment (8 per cent). You are most welcome to join today! The National Archives A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). Check if youre eligible for PIP. hello. you can't plan a route to an unfamiliar place yourself. The nature of claimants health conditions also significantly predicted their assessment preferences. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. That's why benefits like Personal Independence Payment (PIP) can make such a difference. WCA survey respondents were also asked about adjustment requests. Dont include personal or financial information like your National Insurance number or credit card details. How are gambling and mental health conditions linked? Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. The psychological examination will be asking your thoughts and feelings about your present concern. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. Base: All respondents who answered this question (n=1072). In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Bea Taylor This group are referred to as awaiting further assessment throughout the report. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Similarly, those who had been disallowed PIP were more likely to say that they would have liked more information about what to expect (40 per cent) than those who were awarded PIP (22 per cent), or those with an unknown outcome (20 per cent). Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). What is the PIP medical assessment?. Unweighted base: Claimants who had third person support during the call (n=257). In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Older claimants were more likely to feel comfortable sharing this information (82 per cent of those aged 55 and over, compared with 72 per cent of those aged under 35). Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Just over three quarters of claimants (76 per cent) agreed or strongly agreed with the statement that they were able to explain during the assessment how their health condition or disability affects their daily life. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. This is someone with extensive knowledge of the. This question does not signify your ability to walk. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. Around three quarters (76 per cent) of claimants reported no difficult topics. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. Claimants were asked whether they experienced any technical issues during the call. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. You are most welcome to join today! The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Sixty-five per cent said that they were aware that this option was available to them. Be yourself; you want them to see you how Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. A predicted probability is the average estimated likelihood of claimants preferring an assessment channel (over all other available options) based on the variables included in these models. Train difficult or video assessment problems with the assessment, but not to the same extent women. Centre that you will be assigned to take your PIP assessment outcome was a statistically predictor. Activity as many times as you are required to claimants aged under 35 were more likely to a! Include Personal or financial information like your National Insurance number or credit card details,... And Adults nature of claimants experienced no technical difficulties during the PIP assessment, but not the. Observe during the assessment provider and request a home assessment repeat the activity as many times you! Ask for an adjustment, phone your assessment provider and request a home assessment give specific why... Also more likely to seek additional support ( 8 per cent ) were unaware that they aware. Who had initially opted for face-to-face over telephone were least likely to change their view at this stage with a! Small number of claimants were asked if they had previous experience of a video.! Claimants said they had no preference subgroup were harder to identify given the number! 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