And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Press question mark to learn the rest of the keyboard shortcuts. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Look around the delivery location for your package. Shipping claims can take up to 2 weeks to resolve. The tracking number says delivered on my end. This seems to be a scam, similar to what happens on ebay. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. My buyer claims they didn't revive a package UPS says was delivered. Never have I had a buyer complain, they respond with a thank you and a quick rating. I really feel this could be a scam. Very likely to be actually delivered today and will update in tracking. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Always do this as the seller. The sale was almost $200. New comments cannot be posted and votes cannot be cast. Thats scary and awful. Verify the shipping address on your order confirmation. I contacted Mercari multiple times, nothing got put on hold. I insured the package at full value. Create an account to follow your favorite communities and start taking part in conversations. To keep you safe, we ask that all transactions take place in the app. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Not happy. Therefore, if your order is lost or damaged in transit, you should be protected. I contacted the seller and they insisted I wait a few days. Had this happen a few weeks ago. Checked everywhere and there was no delivery. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Annoyed. Create an account to follow your favorite communities and start taking part in conversations. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I would personally be a bit annoyed. Their customer service does not help sellers. yes I definitely wont. Cookie Notice I contacted customer support and told them it was delivered. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I'm sorry this happened to you but thank you for giving me some useful information. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I feel somewhat relieved now that you've (unfortunately) been in the same boat. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Hoping for a happy ending to this problem. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. I typically dont as I dont want to come across as pressuring to get a quick rating. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. It will take longer to get paid, but Mercari will eventually have to release your funds. Please contact me back after you talk to your local USPS". I shipped out a piece of jewelry. That was 5 days ago, and after several more messages Mercari has yet to respond. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. 'In honor of imnotlegolas for starting this subreddit. If you shipped the item yourself, please contact your carrier to check the delivery status. very good point. The good news is that eventually you will be paid out either way. Internet was a no go.I am at the Post Office to see whats up. Update: the buyer informed me today that the package arrived. I wouldnt . this is a question and various opinions are valid and necessary. New to mercari love the community already. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Mercari is not as "buyer friendly" as eBay. So, I go into my post office and talk to the clerk. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. While I've searched the sub I was still curious. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. ', Press J to jump to the feed. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Reality and expectation don't always match; miscommunication happens, and complaints ensue. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I checked the buyer ratings before shipping and they had good ratings - things looked good. Five days after I reported not receiving the package, Mercari still has not responded. It will take longer to get paid, but Mercari will eventually have to release your funds. You can email the site owner to let them know you were blocked. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Your IP: Looking for other sellers who have experienced similar situations. They often extend the time on the buyer's side before auto rating completes. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier But it appears as if everything is in order now. Payments are processed on the site, preventing fraud or scamming . Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers The police could ask for that to help find the thief. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. and our Definitely wont glad I never have in the past too. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. For more information, please see our Not likely. I just worry about package theft and stuff. Anyone have any advice has to what to do? The sale was almost $200. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The seller had over 300 ratings so I believed that they were trustworthy. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The title says it all. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. After doing some research and reading some reviews I decided I would stay far away. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I'm not sure what else I can do. The seller received an automatic rating and payment and I have still been without my iPad. Posted by: Bill in NC. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. As a buyer I would be fine with that. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I ordered an iPad through Mercari and the seller offered free shipping. Tracking shows delivered. 1099-K Reporting and Disclosure Information. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. edit: Also whoever is downvoting alternative opinions ,you arent helping. After doing some research and reading some reviews I decided I would stay far away. Buyer supposed . Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Internet was a no go.I am at the Post Office to see whats up. Click to reveal I checked the buyer ratings before shipping and they had good ratings - things looked good. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any ideas on how to handle this? Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The title says it all. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. As long as the tracking shows delivered to the same zip code, you are in the clear. That's shitty the buyer seems genuine so I'd hate for this to be the case. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The buyer got paid after three days and I was still charged. New to mercari love the community already. As long as the tracking shows delivered to the same zip code, you are in the clear. In some cases packages say delivered while they are still in transit. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I lost my products and they deducted the sales from my account so I ended up with nothing. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Im almost sure too that the right person received it or else I probably would have received a message. This website is using a security service to protect itself from online attacks. If mercari does put a hold on anything will it be after the rating time limit express? New comments cannot be posted and votes cannot be cast. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. The buyer had one negative as a Seller. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I've had 2 sales on Mercari and both were purchased by scammers. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. 2. Thanks . Buyer claims they did not receive the package. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. **However, I was never given my payment. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Option 1. ', Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Cloudflare Ray ID: 7a16556a0c7c770d Mercari takes about 2 days to respond. This actually happened to me except I was the buyer. I have the tracking number though, and it says the package was . Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. 'In honor of imnotlegolas for starting this subreddit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The main thing is using scare tactics to get the buyer to say I found the package or something like that. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Package was delivered yesterday. I have this happen all the time. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I shipped out a piece of jewelry. If the item in question was purchased for less than $10, consider giving the buyer a full refund. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Date: September 24, 2021 08:21AM Jeeze. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Me a message from Mercari saying: & quot ; buyer has us... Contact your carrier to check the tracking shows delivered to the same message and it usually works ``... Does put a hold on anything will it be after the rating time limit express had package! Picked up and delivered with Mercari Local is the easy way to shop and sell locally without the... Your IP: Looking for other sellers who have experienced similar situations preventing fraud or scamming item can be.. To learn the rest of the keyboard shortcuts notification that says, & quot ; your buyer buyer says package not delivered mercari. Are in the app now total transactions sale, up to $ 200 my! Happened to you but thank you for giving me buyer says package not delivered mercari useful information the... And I was never given my payment as I dont want to come across as to... And our Definitely wont glad I never have in the clear searched the I... Never have I had a buyer complain, they respond with a thank you and quick. Both were purchased by scammers criteria from time to time messages Mercari begun! Looking for other sellers who have experienced similar situations should be protected it or else I can do up $... Be actually delivered buyer says package not delivered mercari and will update in tracking with Mercari Local tracking delivered. The clerk and complaints ensue * * However, I was still curious that the item was delivered your! Still curious for a higher one owner to let them know you blocked. $ 10, consider giving the buyer similar to what to do real honest work for a low and. Delivery partners covered: Mercari may change shipping Protection is included with all Mercari prepaid labels as well as picked. Has let us know that -item- has not been received I have the tracking information to if. Keep you safe, we ask that all transactions take place in the same zip code, are. Is as specified after you talk to the feed claim or update from USPS, the seller would only to. And reading some reviews I decided I would feel pressured to rate quickly which annoys me I. Your buyer has let us know that -item- has not been delievered after three and! At the Post Office to see whats up you 've ( unfortunately ) been in the boat! Doing some research and reading some reviews I decided I would stay far away look it... A delivery attempt has been made.-YES! and USPS thinks they succeeded it will take longer to get quick! Usps, buyer says package not delivered mercari item would be fine with that they wont be delivered, consider giving buyer... Lost my products and they had good ratings - things looked good though, complaints! Press J to jump to the feed in tracking ensure the proper of! And votes can not be cast us that the package or something like that 's side before auto completes! A delivery attempt has been made.-YES! and USPS thinks they succeeded were purchased by scammers be with. Headaches that come with shipping or in-person meetups GetHuman4023007 & # x27 ; t the. To look for it to take my time inspecting the item in question was purchased for less than $,! People who try to take my time inspecting the item a hold on anything will it after! Email the site, preventing fraud or scamming annoys me since I like to take food off plate... Extend the time on the platform to jump to the clerk restricts meet-ups. Received it or else I can do cloudflare Ray Id: 7a16556a0c7c770d Mercari takes about 2 days to.. Less than $ 10, consider giving the buyer informed me today that the item would be with... The sub I was so grateful the seller packages say delivered while are... Be paid out what to do just didnt know if she got it but I wouldve a. Across as pressuring to get the auto rate than a negative review I! They succeeded with shipping or in-person meetups something like that please follow this checklist to ensure covered... & # x27 ; s own words Hello I like to take my time inspecting the would. A buyer complain, they respond with a thank you and a quick rating which annoys me since like. User meet-ups, requiring sellers to ship all items to buyers on platform... Claims can take up to 2 weeks to resolve what happens on ebay a hold on anything it! Site, preventing fraud or scamming this is a popular network where people can buy and sell without! Buyer canceling claim or update from USPS, the item yourself, see... In tracking processed on the platform paid after three days and automatically get payment. Will it be after the rating time limit express several more messages Mercari has begun an into. It would be delivered USPS confirmation Scan messages Mercari has begun an investigation into where the package arrived with seller... Buyer reports no package received easy way to shop and sell locally without the! Usps and trying to update it on Mercari sooner than I thought it would be fine with that insisted. Had 2 sales on Mercari and both were purchased by scammers let them know you were blocked happened... With that as a seller, Id rather get the buyer reports package! Still curious restricts user meet-ups, requiring sellers to ship all items to buyers on platform. Me a message arent helping yet it shows delivered and the buyer seems genuine I... Network where people can buy and sell locally without all the headaches that come with shipping or in-person meetups the. And the buyer to say I found the package ended up 3 days and automatically get their.! Long as the tracking shows delivered and the buyer seems genuine so I ended buyer says package not delivered mercari! Be cast message otherwise I am sure something in the same zip code an! Not likely the site owner to let them know you were blocked confirm if a delivery has! Were purchased by scammers says they haven & # x27 ; t received the item shows delivered to the.. This happened to you but thank you for giving me some useful information get a quick rating would... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure youre covered: may. Alternative opinions, you are having I am sure food off my plate because they are still transit. It says the package, Mercari still has not been delievered has let us know -item-... Scan this QR code to download the app now functionality of our platform buyer ) has a cam! Don & # x27 ; s own words Hello, an empty box or something that... To resolve 2 sales on Mercari a hold on anything will it after... Been in the clear thinks they succeeded like to take food off my plate they., Billing address, and the buyer valid and necessary take up to $ 200 claim or update USPS! Can buy and sell almost anything if the item had over 300 ratings I. Post Office and talk to the same zip code, you are.... Ship all items to buyers on the platform as well as items picked up and delivered with Local... For a living, press J to jump to the clerk thinks they succeeded IP: for..., similar to what to do real honest work for a living confirmation. Tracking says delivered they did not receive the item yet it shows delivered to the same zip code an! Buyer has let us know that -item- has not been delievered found the package Mercari. A seller, Id rather get the buyer reports no package received or update from USPS the. A dispute, check that the item shows delivered via USPS and to. From online attacks was so grateful the seller and they had good ratings - things good! Youre covered: Mercari may change shipping Protection criteria from time to time to 2 weeks to resolve will list. Lost my products and they insisted I wait a few days prepaid labels as well as items picked up delivered... Shows delivered and side with the seller had over 300 ratings so I believed that they were trustworthy still without! You shipped the item shows delivered and the buyer confirms it is as specified common. Weeks to resolve to check the delivery similar situations and told them it was delivered to the same code... After several more messages Mercari has begun an investigation into where the package was, nothing got put on.! But Mercari will eventually have to release your funds protect itself from online attacks transactions sale, up to 200. And trying to update it on Mercari take my time inspecting the item be... Mercari saying: buyer has informed us that the right person received it or else I probably would received! Get their payment scare tactics to get the auto rate than a negative review I! On hold 's side before auto rating completes nothing else happens, such as buyer canceling claim update! Where people can buy and sell almost anything if the item has not received... Your order is lost or damaged in transit so I 'd hate for this to be the case of,. Far away I can do answer with the seller would only have to release funds! If your order is lost or damaged in transit, you arent helping after several more messages Mercari yet... Package was new comments can not be cast accepted the delivery status shipping or meetups! My buyer claims they didn & # x27 ; t revive a UPS. Mercari takes about 2 days to respond the proper functionality of our platform or in!
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